Faculty from a Pennsylvania community teaching hospital detail the efforts to adopt crew resource management in their operating rooms to help address a significant number of adverse outcomes, including retained foreign objects and wrong-site surgeries.

In healthcare, individuals that participate in disruptive behavior may delay communication between clinicians, potentially resulting in delays in patient care. A facility that values all clinicians is one that invests in chain-of-command policies and adequately investigates and follows up on reports of disruptive behaviors.

Patient Safety Liaison Christina Hunt, RN, MSN, MBA, HCM, discusses a foundational teamwork program that facilities can use to help provide healthcare workers with the necessary strategies and tools to reduce errors.