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ADDRESS:
Patient Safety Authority
333 Market Street
Lobby Level
Harrisburg, PA 17120


Phone: 717-346-0469
Fax: 717-346-1090


  
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Verbal Orders 
Verbal Orders 
When the recipient records a verbal order, the prescriber assumes that the recipient understood correctly. No one except the prescriber, however, can verify that the recipient heard the message correctly.
 

 Educational Tools
Improving the Safety of Verbal and Telephone Orders
This audio slideshow on safe practices related to verbal orders can be used for education and training.
Sample Assessment Questionnaire on Verbal Orders
This survey questionnaire to assess use of verbal orders in individual facilities can be customized to be facility specific.
Sample Policy on Verbal/Telephone Orders
This sample policy, intended to help reduce errors associated with misinterpreted verbal or telephone communications of medication orders or test results, can be adapted to be facility specific.
Verbal Orders are Unsafe Unless You . . .
This poster about verbal orders reminds clinicians to write the order down, read it back, and get confirmation.

 Articles
Improving the Safety of Telephone or Verbal Orders
Following safe practices on verbal orders may help reduce the risk of misinterpretation.
 
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