It has been five years since the release of the Institute of Medicine’s seminal report To Err Is Human, and there has been considerable discussion among both health policy makers and the media on the report’s impact. In response to the question, “Is healthcare any safer today than it was five years ago?”, an honest answer would be, “Yes, but there is a lot more to do.”
Certainly, the development and implementation of the PA-PSRS system is, in great measure, a direct outcome of the groundbreaking IOM report. In the six months since the start of statewide mandatory reporting, we have received more than 60,000 reports of Serious Events and Incidents. This is a significant database that allows individual facilities and PA-PSRS analysts to assess the types of adverse events and near misses that are occurring, identify why they occurred, and suggest steps they can take to prevent reoccurrence.
A distinguishing characteristic of the PA-PSRS system, one that sets it apart from other adverse event reporting systems around the country, is that PA-PSRS contains integral analytical components that provide immediate feedback to facilities. These analytical tools, as well as Patient Safety Advisories based on specific reports submitted through PA-PSRS, will be a measure of the system’s success as we move forward. Correspondence from facilities indicates considerable use of the analytical tools. We are told that Advisory articles are widely distributed to clinical and program staff. And we are encouraged to hear “success” stories detailing changes made by individual facilities as a result of the lessons learned through the PA-PSRS system.
As PA-PSRS staff have repeatedly counseled, the success of this program is not in the number of reports the system collects, but in what individual facilities do to enhance their internal quality improvement and patient safety efforts. So, five years after the IOM report and six months after the start of PA-PSRS, how is your facility responding to the issue of patient safety?